Return/Refund Policy

Returns, refunds, or exchanges

If you have any issues with your order when it arrives, please contact us as soon as possible. We want to make sure you are happy with your purchase.

We accept returns on unused products within 14 days of delivery. Once your return is received and approved, we will issue a refund.

If you have any questions about a return or an issue with your order, please contact us at sales@chiassonsmoke.com.  

We are always happy to help.

Damages and issues

Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive the wrong item, kindly contact us immediately. We will promptly evaluate the issue and take the necessary steps to rectify it.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@chiassonsmoke.com

Feedback

We’re always looking for ways to improve and create products you want to see. Have an idea for us? We’d love to hear it! Send your suggestions to sales@chiassonsmoke.com.