Privacy Policy

This Privacy Policy describes how chiassonsmoke.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@chiassonsmoke.com or by mail using the details provided below:

Chiasson Smoke, 31336 Woodshire Ln. Blue River, WI 53518

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

    • Disclosure for a business purpose: shared with our processor Squarespace.

    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Order information

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    • Source of collection: collected from you.

    • Disclosure for a business purpose: shared with our processor Squarespace and Printful.

    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, email address, and phone number.

  • Customer support information

    • Purpose of collection:

    • Source of collection:

    • Disclosure for a business purpose:

    • Personal Information collected: Name, Phone Number, Email, Address.

    • Purpose of collection: to provide customer support.

    • Source of collection: collected from you.

    • Disclosure for a business purpose: Squarespace and Printful.

    • If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.

      This information may include your:

    • Billing and shipping address(es)

    • Details about your orders (for example, your shirt size)

    • Email address

    • Name

    • Phone number

      We share this information with Squarespace, our website hosting provider, so they can provide website services to us.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Squarespace to power our online store. You can read more about how Squarespace uses your Personal Information here: .

  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

SMS & Phone Number Collection and Use
We may collect your phone number when you voluntarily provide it through our website (e.g., checkout, account registration, forms, or opt-in fields). This information is used to send you transactional messages (such as order confirmations, shipping updates, and account notifications) and, where you have provided consent, marketing messages (such as promotions, product updates, and offers). Message frequency may vary. Standard message and data rates may apply.

Consent to Receive Text Messages
By providing your phone number and opting in, you consent to receive recurring automated text messages from us. Consent is not a condition of purchase. You may opt out at any time by following the unsubscribe instructions included in our messages.

Abandoned Cart Tracking & Messaging
Our website uses cookies, pixels, and similar technologies to monitor activity on your device, including items added to your shopping cart and whether a cart has been abandoned. This information is used to determine when to send reminder messages via text message regarding your cart.

Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze site usage, and support marketing efforts, including triggering relevant communications such as abandoned cart reminders. You can control cookie preferences through your browser settings.

Third-Party Service Providers
We may use third-party service providers (such as messaging platforms and analytics providers) to help deliver text messages and manage communications. These providers are contractually obligated to use your information only for the services they provide to us.

No Sharing of SMS Opt-In Data
We do not sell, rent, or share your phone number or SMS opt-in data with non-affiliated third parties for their marketing purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Location Data (If Applicable)
If we collect location-based information (such as IP address or device location), it is used to enhance your experience, provide relevant content, and support fraud prevention and analytics. Location data may be collected through cookies, device settings, or similar technologies.

Data Retention
We retain phone numbers and related data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights & Choices
You may opt out of receiving marketing text messages at any time by following the instructions in the message. You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.