Damage / Return Policy

If your order arrives damaged, incorrect, or is missing an item, please contact us within three business days of delivery so we can make it right.

Returns are accepted on eligible unused products within 14 days of delivery. Custom or personalized products are made specifically for you and are not eligible for return or refund unless they arrive damaged or incorrect.

For questions or assistance with your order, please contact us at sales@chiassonsmoke.com.

What shipping services do you use?

We ship our products through two shipping providers, UPS and USPS.

Depending on your location in the United States, your package can take anywhere from 2-7 days to arrive once the label has been created. When your order ships, we e-mail you tracking information so that you can keep a close on eye on where your order is!

How long does it take to ship an order?

The general turnaround time for most products is 1 to 2 weeks. We work hard to get orders out as quickly as possible, but lead times may vary depending on order volume and product availability.

For the most accurate turnaround time, please check the individual product listing before placing your order.

(Turnaround times can fluctuate depending on popular ordering seasons, number of orders being produced)

My tracking shows delivered but I did not receive my order.

You will need to contact the local Post Office or UPS with your tracking number to file a missing mail claim.

Do I need to create a new customer account?

You can create a new customer account for the new website. If you use the same email that your previous orders were placed under, they will link to your account once everything has been transferred over. We can not change email addresses once you create an account.

However, you do not have to create an account if you do not wish to. You can check out as a guest.

How much is the shipping cost?

Shipping is free to the lower 48 unless specified in the listing. We ship Rocket Stoves and Attachments to Canada with additional shipping charges that are calculated at checkout.

USD only.

Can you create a custom design for me?

Sometimes! It depends on exactly what you are needing, but we request that you contact our team by filling out our custom request form here.

What’s your warranty policy?

Click here to read our full policy.