Fulfillment Policy

Most orders ship within 1 to 2 weeks, and we always strive to get your order out as quickly as possible. You will receive a notification with tracking information once your order has shipped.

Lead times may vary during periods of high order volume, so please check individual product listings for the most up to date fulfillment estimates.

Custom and made to order products may require additional processing time. Any applicable lead times will be noted on the individual product listing.

Domestic Shipping Rates and Estimates

We offer free shipping at this time on all online orders unless specified in the listing or at checkout. If additional shipping charges apply (need shipping quote before purchase), we will be in contact with you via email or phone.

International Shipping

We do offer international shipping! Shipping rates vary depending on the destination, size, and weight of your order. Because many of our products are made from heavy-duty steel, international shipping costs can be higher.

We currently ship to Canada. Additional shipping charges apply and will be calculated at checkout based on your order and destination.

All prices and transactions on our website are in USD.

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Chiasson Smoke is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at sales@chiassonsmoke.com with your name and order number, and we will look into it for you.